We're sorry you're having trouble placing an order! Please double-check your details and try again. If the issue persists, feel free to contact our support team at [phone number]. We're here to help!
Custom orders at Unik Grillz are made specifically for you and are non-refundable. Since each grill is custom-made, we do not offer refunds under any circumstances. However, we can cancel your order within 24 hours of purchase, provided we haven’t shipped the mold kit yet. If you have any questions about our refund policy or need to cancel your order, please contact us by phone as soon as possible.
Once your order is successfully placed, you will receive a confirmation email with your order details and a receipt. If you don't receive this email within a few minutes, please check your spam/junk folder or contact us directly to confirm your order status. In addition to the email, we may also call you directly to verify your order if necessary.
With Standard Shipping and Standard Production at Unik Grillz, a single order typically takes 20-25 business days. Once we receive a proper mold, production takes about 7-10 business days, plus 1 day to ship it back to you. You’ll receive a new tracking number as soon as your grillz are shipped. Since our grillz are custom-made, production times may be slightly longer during certain times of the year. We kindly ask for your patience, as this personalized process cannot be rushed.
No, we require full payment upfront. All custom grillz orders must be paid in a single transaction at checkout.
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information throughout the checkout process.
Yes! If you have a valid discount code or promotional offer, simply enter it at checkout, and the discount will be applied to your order total.
If your payment is declined, please double-check your card information and try again. If the issue persists, contact your bank or payment provider, or try an alternative payment method.
No, we only accept a single payment method per order. Please choose your preferred method during checkout.
If the questions and answers above do not address your concerns, please feel free to contact us directly for a quicker response.
Yes, you can cancel your order within 24 hours of purchase, provided we haven’t shipped the mold kit yet.
Standard production and shipping typically take 20-25 business days. If you've opted for rush production or shipping, it may be faster.
Since our grillz are made to order and customized for you, we do not accept returns under any circumstances.
If your grillz don’t fit properly, please contact us immediately. We’ll work with you to identify the issue and may recommend redoing the mold.
Yes, once your grillz have been shipped, you’ll receive an email with a tracking number so you can monitor the delivery.
You can request modifications within 24 hours of placing your order. After this period, changes may not be possible, as production would have started.
No, skies the limit! We are always adding new designs to our website. As grillz are custom made we can make a grill any way you want. Feel free to reach out to us if you cannot find what you are looking for. I need a permanent Grill! Do you guys do this?
At this time we do not offer same day production, but rush production is available. Contact us for more information on our rush production options for your custom grillz.
You can reach our customer support team and call us directly at [phone number]. We’re here to help with any questions or concerns.
If you haven’t received your confirmation email, please check your spam or junk folder. If it’s still missing, contact us, and we’ll verify your order status.
Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor the delivery status of your grillz.
If you receive the wrong product, please contact our support team immediately. We will work quickly to resolve the issue and get the correct item to you.
Absolutely! We offer detailed instructions and videos to guide you through the mold-taking process. If you need further assistance, feel free to contact our team.
You can update your shipping address by contacting us within 24 hours of placing your order. After this time, changes may not be possible if the order has already been processed.
